Shipping policy

Shipping & Processing

We currently ship orders within the United States.

Processing Time

Frame-Only Eyewear & Sunglasses
1–2 business days

Prescription Eyewear
3–5 business days

Some complex prescriptions or special lens options may require additional processing time.

Shipping Rates & Transit Time

Standard Shipping
$7.99
Estimated transit time: 9–16 business days

Free Standard Shipping
Free on orders of $79 or more
Estimated transit time: 9–16 business days

Shipping time begins after your order has been processed and shipped.

Estimated Delivery Time

Your estimated total delivery time includes both processing time and shipping time.

For example, prescription eyewear normally requires 3–5 business days of processing before the estimated 9–16 business day transit time begins.

Order Tracking

Once your order has shipped, tracking information will be provided so you can follow the progress of your delivery.

Delivery Delays

Delivery estimates are not guaranteed. Holidays, severe weather, carrier delays, customs processing, and other circumstances outside our reasonable control may affect delivery times.

Shipping Address

Please review your shipping address carefully before placing your order.

If you need to change your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Incorrect or incomplete shipping information provided by the customer may result in delays, additional shipping charges, or failed delivery.

Lost or Undeliverable Packages

If tracking shows an unusual delay, delivery issue, or the package is returned to sender, please contact ELOOKUS so we can review the shipment with the carrier.

Business Days

Business days exclude weekends and public holidays.